Customer Support Representative - Russian

GOG Support: “Making the world better, one ticket at a time.” One of the most diverse teams in the company is looking for a full-time employee who knows Russian fluently, and would boost our ability to help our customers as quickly and efficiently as possible. It’s a great opportunity for someone who is just at the beginning of their professional journey, wants to work in a friendly team of fellow gamers, and learn how to care for customer relations through support and social media.

Responsibilities:
Providing relevant and courteous customer service - primarily in Russian, but also in English, when needed - in line with our high standards and guidelines, which we developed and improved over the years. Currently we only offer text-based support via e-mail.
Investigating and attempting to recreate potential issues, as well as reporting any concerns and findings.
Being responsible for Russian translations of newsposts, newsletters and other types of content to the local language.
Creating engaging written and visual content adjusted to the needs of the local GOG community.
Engaging with the Russian community, responding to comments and customer queries (e.g. on GOG.COM forum).

Requirements:
Excellent (C1 or native-like) knowledge of Russian, especially in writing.
Very good (B2-C1) knowledge of English.
Willingness to help others, and being slightly detached yourself, are both a must - otherwise, if you take the occasional user complaints too personally, you might not enjoy your job.
Past experience in Customer Service would be a plus.
Great communication skills and a positive attitude.
You should be a gamer yourself, and past experience in solving game-related technical issues would be a huge plus.
Ability to occasionally work during special events would be a plus but is not required.

What we offer:
A unique opportunity to enter a booming industry and to influence the future of digital distribution.
A gamer’s paradise where you will be surrounded by games!
A great, laid-back work atmosphere in our office based in Warsaw, Poland.
The chance to work in an international environment with exceptional experts.
Access to a health care and sport activities package.
An in-house gym, open 24/7, available exclusively for CD PROJEKT RED & GOG.com employees.
Free access to CD PROJEKT RED & GOG.com games.
A dog friendly environment - yes, you can bring your four legged friend to work.