Community Specialist (Marketing & Communications)

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Important note: Due to the Christmas and New Year’s season, the response to your application may be later than usual.

We are looking to hire a Community Specialist to join our growing Communications Team! Our team’s area of responsibility encompasses all aspects of external communications by ourselves or in collaboration with external partners.

You will be responsible for building relationships and executing community and social media engagement strategies, focused on player acquisition and retention, on behalf of the studio and our growing set of IP’s. It’s important you are directly involved with not only building long and short-term community strategies and implementation thereof, but also interacting with the community on behalf of 11 bit studios – inclusive of updates, requests, and addressing questions – through various media channels, but mainly the Steam Community, Discord and Reddit.

We are looking for somebody that wants to continuously evolve to meet the needs of our growing community, and hope that someone is You!

Responsibilities:

• Be directly responsible for our Steam & Discord communities, as well as maintaining a steady development of our Reddit community.
• In collaboration with the Social Media Team, strategize social media tactics that connect fans with the game and craft engaging and informative content to cultivate the community on various social media platforms,
• Build relationships with community partners; identify and foster relationships with advocates and passionate influencers to amplify our campaigns,
• Monitor online discussions and events to ensure 11 bit studios and our portfolio is participating and represented, including responding opportunistically or reactively as the situation requires,
• Acts as the community’s voice and advocate within the development team, and helps our teams ensure that 11 bit studios is listening to and reacting appropriately to player feedback,
• Be the community expert on the team, able to help the team decide what is most important to players and help in brainstorming and creating assets that appeal to our fanbase,
• Leverage Marketing & Communications team, development teams and relevant partner resources to create meaningful content for our players (example: behind the scenes content, interviews, infographics, & more).
• Develop a reporting process for internal teams and stakeholders including overall sentiment, engagement, measurement for tactics, and other community highlights showcasing our studio or IP, as requested, to influence game experiences, stimulate user retention, and assist in positioning messaging and marketing beats,
• Operate with an ROI-centric mindset by making calculated decisions that promote efficiency while remaining strategic with available resources,
• Identify and capitalize on opportunities for synergies between cross-functional teams.

Job requirements:

• Minimum 3 years of experience in gaming community management and/or mixed experience in communications with large consumer/gaming studios,
• Extensive knowledge of social & community platforms (Steam, Discord, Reddit, blogs etc.) is required. Knowledge of third-party social tools for content management, listening, and analytics is appreciated.
• Strong social networks/community knowledge and passion for games,
• Excellent command of English (C1+) — both written and spoken.
• Ability to work independently
• Comfortable working in graphic and video design software, such as Adobe Photoshop/Premiere, Illustrator, Premiere, etc., in order to create and publish art assets,
• Extensive experience managing online communities with demonstrable success,
• Know-how in the gaming industry with multiple gaming platforms, genres, and game launches.
• Experience working in a demanding environment, with multiple deadlines, objectives, and stakeholders.
• Strong understanding of building and maintaining the growth of video game communities.

We are offering you:

• Involvement in worthwhile projects where the quality and message always come first.
• Being a part of a talented team of professionals who also happen to be lighthearted, flexible, and sometimes a bit noisy.
• Lack of boredom! Plenty of creative challenges await!
• A chance to develop a refined, reliable communication strategy for our products.

And aside from that...

Health and Wellness

• psychological support/care
• private medical package
• free weekly yoga in the office
• Multisport

Development

• team training budget
• in-office library
• English/Polish classes

Our office

• near Metro Stadion Narodowy and Dworzec Wschodni stations
• dog-friendly
• in-house gym
• no dress code
• car and bike parking
• chill zone
• video, board and arcade games

Working conditions

• flexible working hours
• hybrid work (3 days from office, 2 days from home + additional pool of remote days per year)
• fully-paid holiday leave
• international working environment

Fair compensation

• attractive bonus system – annual bonus, motivation programme
• transparent salary brackets

Events and more

• attendance in game dev events
• relocation budget for candidates from abroad
• referral program
• annual company events
• merch/swag
• preferential loans

Don't wait, send us your CV today!

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